Terms & Conditions

Cancellations and refunds

Whether a booking is refundable comes down to one thing: whether your driver and vehicle had already been committed to your appointment.

• Something on our side stops the test — Full refund. If the vehicle breaks down, the paperwork isn't right, or anything else on our end means the test can't go ahead, you get 100% back.
• The test can't go ahead for a reason on your side — No refund. Wrong documents, the wrong DMV location, or not being ready to test. The vehicle and driver were there, so the service counts as delivered.
• You cancel more than 48 hours before your appointment — Refund minus a $70 fee. Tell us as early as you can and we'll refund everything except the fee.
• You cancel within 48 hours, or don't show up — No refund. Your driver and vehicle are booked and paid for your appointment slot by then, so the cost is already committed.
• The DMV closes your appointment and we hear in time — Free reschedule. If the office closes for weather or any other reason and we find out early enough to reach you before your driver sets out, we move you to a new date at no charge.

Safety and driver readiness

DMV Rental Car services are intended for customers who already have basic driving ability and are preparing for their DMV behind-the-wheel test.

A driver may refuse or stop service if a customer:

• Has little or no prior driving experience
• Cannot safely control the vehicle
• Appears impaired or medically unable to drive safely
• Creates a risk to any person, vehicle, or property
• Refuses reasonable safety instructions
• Engages in threatening, abusive, or dangerous behavior

If a service must be stopped for safety reasons, the appointment may be terminated without refund, as the driver and vehicle have already been dispatched.

Customers who are not ready to drive safely should be referred to a separately licensed driving school for appropriate training before scheduling a test-day service.

Appointments and eligibility

Test-day customers must have:

• A confirmed California behind-the-wheel test appointment
• A valid California instruction permit
• Required personal identification and appointment documents
• Sufficient driving ability to control the vehicle safely

We serve international drivers who have a valid California instruction permit and a confirmed behind-the-wheel test appointment. An international or foreign license alone cannot replace the California permit required for the test.

Who provides your car and driver

DMV Rental Car is a business name of LL Group LLC. We arrange test-day service for California behind-the-wheel tests. The car and the licensed driver come from an independent licensed California driving school we partner with. We handle your booking, payment, changes, refunds and questions.

The vehicle

The vehicle comes with current registration, proof of insurance, and working safety equipment for the examiner to review. Final acceptance is determined by the DMV examiner.

The price includes:

• Test-ready automatic-transmission vehicle
• Licensed California driver
• Current vehicle registration
• Proof of insurance
• Brief vehicle orientation
• Vehicle handoff and check-in support

Results depend on the customer's driving performance, eligibility, documentation, traffic conditions, examiner decisions, and other circumstances outside our control. No passing result is guaranteed.

1. SMS consent communication

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2. Types of SMS communications

If you have consented to receive text messages from DMV Rental Car, you may receive messages related to the following specific examples:

• Appointment reminders
• Follow-up messages
• Update or reminder

3. Message frequency

Message frequency may vary. You may receive up to 10 SMS messages per week regarding your appointments or account status.

4. Potential fees for SMS messaging

Please note that standard message and data rates may apply, depending on your carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.

5. Opt-in method

You may opt in to receive SMS messages from DMV Rental Car in the following ways:

• We ask you verbally
• By submitting a booking request on this website

6. Opt-out method

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7. Help

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at www.dmvrentalcar.com.

8. Standard messaging disclosures

• Message and data rates may apply.
• You can opt out at any time by texting "STOP."
• For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions pages at www.dmvrentalcar.com.
• Message frequency may vary.